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  • What is the best way to get in contact?
    The only way to contact us is via email or using the enquiry form found on this website. We aim to respond within 2 business days but please allow up to 7 for our response. Our standard business (office) days are Wednesday - Saturday. We are closed Sunday - Tuesday. Email: hello@cakesbydrew.com
  • What are your pickup and delivery times?
    Monday - Closed Tuesday - Closed Wednesday - Pickup 3:30 - 5:30pm Thursday - Closed Friday - Delviery 9:30 - 10:30 am & Pickup 3:30 - 5:30 pm Saturday - Delviery 9:30 - 10:30 am & Pickup 10:30 am -1 pm Sunday - Delviery 9:30 - 10:30 am If you require a cake for Thursday please order for Wednesday pickup. Likewise, If you require a cake for Monday/Tuesday, please order for a Sunday delivery or Saturday Pickup. For weddings or large celebration cakes, delivery is available 7 days a week. Minimum spend required, please contact us to order. (You can not order online for delivery outside of our standard business listed hours above.)
  • Where do you deliver to?
    Our kitchen is in Orange NSW and we deliver locally within the city limits. When you enter the address, the website will confirm if delivery is possible. Delivery out of town: If the address isn't serviced by our regular local delivery, please get in contact as we still may be able to help! Additional fees apply, subject to availability. Delivery to offices and worksites (including CSU): Please leave detailed instructions and the recipient's name with the assumption that all deliveries will be left at reception of any delivery address that isn't residential. Delivery to Restaurants & Cafes: Please ensure the business has received prior notification of our delivery and that someone will be present (or business otherwise accessible) during our delivery window (9:30-10 am). Get in contact if delivery is not possible during this timeframe to discuss alternative options.
  • What is the pickup address?
    Pickup is from 55 Emmaville Street, Orange NSW. (access via Stevenson Way) Search "Cakes by Drew" in Google Maps or Apple Maps for directions. Please adhere to your scheduled pickup time: Wednesday between 3:30-5:30 pm Friday between 3:30-5:30 pm Saturday between 10:30 am - 1 pm We are open by appointment only, so please respect this when visiting us. We do not have an open shopfront accessible to walk-in customers, nor do we stock ready-made cakes. If you would like to schedule an appointment, please contact us via email. Please note we have recently updated our operating days. Please check the relevant FAQ above for more info!
  • What are your delivery fees?
    Our local delivery starts at $6 and is based on the delivery location & day. The applicable delivery fee is automatically calculated and added during checkout after you have confirmed the delivery day and location. We offer free local delivery for all orders over $450 (Higher fees apply to locations further outside of the city limits & on Sunday.)
  • How do I place an order with you?
    You can easily place an order using this website. Click the 'Shop' link in the menu bar to get started. If you have a more complicated order or wish to speak to someone, you can fill out the cake order request form or email us (click 'contact' in the menu bar). We can arrange an appointment to order in person or process your order via email. Please be aware we are unable to take orders over the phone.
  • Can I order a custom-designed cake?
    Yes! However please be aware that we do not create novelty cakes, sculpted designs or use fondant in any way. If you are after a cake that requires any of these, thank you for considering us but please look elsewhere for a baker to create this for you. It is best to fill out a cake request form (found on the Contact Page). We will then review your request and discuss your cake design with you if it is something we can help with. If needed, we may require an in-person meeting to further plan your cake.
  • What is your availability?
    You can view our current availability on our dedicated page: https://www.cakesbydrew.com/availability Our interactive calendar lists all dates and is a quick reference to see if your date is available for an order. We try to keep this calendar as accurate as possible but dates may book out before we get a chance to update it. For online sales, our ordering platform will not let you select a date we are unavailable. You can cross-reference this with the availability calendar linked above for more specific information. All online orders require a minimum 4 days notice. We do offer a limited range of last-minute cakes that may be ordered if time and availability permit. Please contact us for more information.
  • How much notice do you require?
    We ask that you give us as much notice as possible! Generally, we require a minimum of 7 days notice. Popular times like weekends book out quickly and we recommend ordering at least 2 weeks ahead to avoid missing out. During our wedding season (Late Spring - Summer - Early Autumn) it is common to be booked out months in advance. If you're unable to select a fulfilment date while shopping online, it means orders have closed or we are unavailable. You cannot place an order for a future date and then request an earlier fulfilment without prior & explicit written approval from Cakes by Drew. If you have a last-minute request, please contact us first. Last-minute requests will be considered but are not guaranteed. You can view an up-to-date availability calendar here.
  • Do you have anything I can pickup today?
    The short answer is No. We make all our products exclusively to order only so you will need to preorder if you would like anything from us. (See availability and order lead times) We may on very rare occasions have excess stock from overbaking or last-minute cancellations. If this happens they will be advertised on Instagram and Facebook so check our recent posts for something there. Past posts have sold within an hour of posting so don't rely on anything being available for long. We hope to be able to have a simple range of products available for walk-in customers in the future but unfortunately, it is logistically prohibitive at this time.
  • What payment methods do you accept?
    When shopping with us online we accept all major credit/debit cards through our payment partners Stripe & Paypal. We also accept cash & bank transfer (conditions apply) and Afterpay.
  • What is your refund/cancellation policy?
    For any sale made online via this website (where you paid upfront via our website): You will receive a full* refund when more than 5 days notice is given for a cancellation. Cancellations made within 5 days are subject to a 50% cancellation fee. Cancellations made within 48 hours of the booked date cannot be refunded. *Refunds on some transactions may incur a transaction fee due to payment gateways charging us a nonrefundable fee. This fee only applies in certain circumstances. Please see our full refund policy in our Terms and Conditions for more information. For custom cakes, wedding cakes or any other order placed with us outside of this website (where you received an invoice via email): All deposits are non-refundable. Cancellations within two weeks of the booked date will be charged 50% of the total order. Cancellations made within 5 days of the booked date will not be refunded. Any refunds payable will be subject to our standard refund policy above. Please refer to our Terms and Conditions for more information. The above policies are a summary only and do not represent the full cancellation policy covered in our General Sale Terms and Conditions. By placing an order with us you agree in full to our terms and conditions.
  • I need to change my order!
    Unfortunately any order placed online cannot be modified after purchase. Cakes ordered online cannot be modified after purchase. Cakes by Drew has created a wide selection of customisable cakes available to purchase online with simple and structured pricing offered at a reduced rate. For this reason, is it not possible to further customise or modify cakes after you have placed an order online. Please carefully consider your order before completing payment. You can still change the fulfilment date or cancel the order as per our other policies. If you placed an order outside of this website (ie in person or over email with Drew) please contact us to discuss the changes you require. Additional fees may apply.
  • What are your cake sizes?
    All our cakes listed online are round and are about 8-9" (20-23cm) tall. This is our standard height and consists of 4 tall layers of cake + fillings. The size you select when ordering refers to the diameter of the cake and determines the overall serving numbers available. These sizes range from 5" (~10cm) through to 9" (~23cm). We also offer some two-tiered cake sizes for our designs. For example, 8/6" refers to an 8" (diameter) tier and 6" (diameter) tier stacked to create a tall two tier cake. No Frills cakes come in two sizes; small and large. These cakes are 20cm in diameter and about 8cm and 16cm tall respectively. These sizes are different to our other celebration cakes. For custom sizes or other multitiered cakes, please contact us to order. (We do not offer slab style cakes, nor square or rectangle shaped tiers) We do not offer cake sizes smaller than those listed online.
  • What are your serving sizes?
    We use two standards in cake serving sizes as follows: Coffee serve - 2.5cm x 2.5cm x 2 cake layers Dessert serve - 2.5cm x 5cm x 2 cake layers All cake serving quantities quoted throughout this website are based on the standard dessert serving size of 2.5cm x 5cm x 2 cake layers. In most cases you can estimate the number of coffee serves you can get from a cake size by doubling the number of dessert serves quoted. (For example, our 6" cake offers 25 dessert serves, and up to 48 coffee serves) Our half size cakes are 2 layers, standard sizes are 4 layers and tall sizes are 6 layers.
  • What cake size do I need?
    The simplest answer is to decide how many slices of cake you will require. All our cake sizes listed online include an approximate serving number based on a standard dessert size (see cakes serving size info above). You can then pick a cake size that will most appropriately serve everyone with minimal wastage. Of course you can choose to order a smaller or larger cake based on the overall appearance or your budget rather than serving numbers. There is no 'correct' answer, but rather whatever is best suited to your individual needs. For a personalised cake size recommendation please contact us.
  • How do I cut the cake?
    Modern tall cakes need a different approach to cutting, especially if you want to maximise the number of serves! While slicing your cake into wedges works for smaller cakes, larger and in particular taller cakes are best cut into (industry standard) portions. We provide a hard copy of our cake care and cutting guides with your cake, but you can download a copy here which includes the size specific cut lines for both coffee and dessert serves below. Below is a handy video showing the process of cutting a 6" cake into dessert serves.
  • Why do I need to bring the cake to room temperature?
    We recommend brining our cakes to room temperature because the flavours and textures of our cakes are at their best when served at room temperature instead of straight out of the fridge. In its most simplest explanation, our cakes have a high butterfat content and this means the texture is affected by temperature. If you think of a block of butter, when it is in the fridge, it is firm, dry and unpleasant to eat, but leave it out to warm up and it becomes soft, moist and much more pleasant to eat. The same applies to cakes. The texture of the cake and buttercream becomes softer, moister and overall much more pleasant and enjoyable to eat when allowed to come to room temperate. Additionally, we are better able to taste flavours when what we are eating is not cold, meaning you will get tastier and more nuanced flavours! A good indication of this is the consistency of the buttercream. It should be smooth (not runny) and creamy, not hard and crumbly. Of course, there is nothing wrong with eating the cake straight out of the fridge and some people prefer this. Just be aware that is may not be as good as it could be! Room temperature is considered around 20˚C. Depending on the air temperature it may take 30 min - 2 hours to come to temperature. Avoid placing the cake near heat sources. HOT TIP! We find cutting the cake to be much easier when it is still cold, so if you can time it, slice the cake up 10-15 minutes earlier, let the slices come to room temp and then serve.
  • How long do your cakes last?
    For the best experience we recommend consuming our cakes within 48 hours of collection, however when stored correctly, our cakes can last up to a week. For uncut/whole cakes: To ensure a safe and high quality product when storing your whole cake, it is important to keep it in the original box, as airtight as possible and in a cold fridge. Avoid fluctuating temperatures and remember to bring to room temperature before serving. Some decorations are not suitable to long term storage, particularly fresh cut flowers. If you need to store your cake for longer than 48 hours before serving we recommend not ordering a design that uses fresh flowers as these will wilt and not look their best. If you need to store your cake for longer than 48 hours before serving, let us know when collecting your cake and we can appropriately prepare it for storage. For cut cakes: Wrap left over slices or slabs in glad wrap or similar product and store in an airtight container for up to a week (from date of collection) in the fridge or 3 months frozen. Please note that some fillings are not suitable for freezing and may separate when defrosted. While this won't affect the safety of the product, it may be an undesirable texture. Cupcakes are best consumed the same day as pickup but can be safely stored refrigerated in an airtight container for up to 5 days. please be aware that Cupcakes are prone to becoming stale quickly and Cakes by Drew does not recommend storing cupcakes beyond 24 hours.
  • Do you cater for any dietary restrictions?
    We are more than happy to bake products that are Nut, Egg, Dairy and/or Gluten-free. Gluten-free and nut-free options can be ordered directly from our online store. You will need to contact us to order an egg or dairy-free cake however due to the additional time and care required for such products, we may not always have availability to do so (even if we are still taking regular orders). While every care is taken to produce a safe product with the strictest of food safety policies applied, there is a real risk of cross-contamination due to all products being prepared and stored in one kitchen. As a result, Cakes by Drew cannot and does not guarantee a 100% allergen-free product and cannot be held liable for any illness caused by an intolerance/allergic (or otherwise) reaction after consuming our products. Persons with anaphylaxis, coeliac or other intolerances consume our products at their own risk.
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