Due to food health and safety we cannot accept returns of our goods after they have left our premise at pickup or after delivery is made.

If there is a genuine error in your order (incorrect order/flavours etc) or you have received a product that is of unsatisfactory condition (damaged during our delivery, spoiled food products) contact as immediately and we will do everything within our capacity to rectify this issue as soon as possible. This may include replacement, store credit, future discount, or a partial or full refund.

Please note that we cannot be held responsible for damage to your order as a result of incorrect transport or storage after it has left our care.

Orders will not be refunded if you fail to collect on the agreed date of order without 24 hours notice prior. This includes special items and where the dates are preset by us. We cannot be held responsible if you have not understood a products description and/or availability. As part of our commitment we will always clearly outline dates on our product pages where applicable. Further, we will hold all orders for 24 hours after the scheduled date and reserve the right to resell items (where appropriate) after this time without contacting you first. For our full sale terms and conditions, please visit the HELP page on our website.